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IT Systems Administrator

Location:Baltimore, MD
Benefits:An excellent benefit package is offered
Employment Type:Full Time
The System Administrator is responsible for the support of software developed and/or implemented by Lutheran World Relief (LWR). This includes adhering to the software development lifecycle as efforts are made to respond to changes requested by the users of the systems, identifying/recording the need/opportunity of the end-users, providing training and developing necessary documentation, and providing ongoing support and administration. The position will also engage with clients to enhance business processes related to these software solutions. The position supports the IT Systems Manager in managing overall system maintenance and upgrades at an organizational level. 2 year funding available with possibility for renewal.
  1. Utilize LWR's Case Management process and IT Project request process to monitor incoming requests for systems development or enhancement; communicate status to requestor; and gather additional information needed to analyze the request; enact request after needed cost/benefit analysis and prioritization has been completed.
  2. Communicate regularly with internal and external application stakeholders to promote effective working relationships and customer service.
  3. Work with Senior IT Manager to produce release notes and updated system documentation.
  4. Support QA testing of bug fix releases and new enhancements; report results to Technical Business Analysts
  5. Participate in regular Team meetings, to plan future enhancements, schedule releases and discuss overall issues that affect all custom software.
  6. Participate in monthly software development review meetings with stakeholders to review the status of current IT development projects and review and prioritize new projects under consideration. 
  7. Cross-train and provide appropriate backup support for the Senior IT Manager.
  8. Support other duties as assigned. Activities may include support for LWR's strategic planning processes and other cross-departmental activities. Review, assess, and implement cost savings initiatives related to current systems. Engage in ongoing professional development.

  1. Deep commitment to LWR's core values and ability to model those values in relationships with colleagues and partners.
  2. Bachelor's degree in a relevant field or the equivalent experience. 
  3. Minimum of three years' experience providing direct administrative support to high level executives. 
  4. Minimum of three years' in office administration, management, and system/ process creation.
  5. Minimum of two year's communications or public relations experience.
  6. Ability to work in a fast paced environment and successfully handle multiple projects and priorities. 
  7. Demonstrated experience in office administration and system/process creation.
  8. Demonstrated experience in supporting the creation of and reconciliation of budgets (including, but not limited to tracking costs and processing invoices, vendors/contracts, and budget variance analyses). 
  9. Ability to be accurate and attentive to detail in project tracking and monitoring, writing, editing, typing, and filing.
  10. Ability to prioritize, organize, and carry out multiple tasks efficiently under pressure and with little supervision; ability to accept supervision.  
  11. Highly proficient in using MS Outlook and Word suite. 
  12. Great interpersonal skills, ability to effectively and seamlessly represent LWR in a positive way and ability to be both a team leader and a team player and to work with people of varied backgrounds.
  13. Familiarity and appreciation of Lutheran theology, church structures, and church member motivations and sensitivities preferred. 
  14. Experience with and commitment to working in a diverse and multi-cultural environment.
  15. Familiarity with Lutheranism, church structures, and church member motivations and sensitivities preferred.
  16. Project organization and prioritization skills, needed for success in an environment where there are multiple requests and projects at any given time.
  17. Attention to detail and excellent organizational skills.
  18. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds. 
  19. Certification or coursework/training in a discipline related to the duties of this position. 

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