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Program Associate for Asia and the Middle East: Communications

Location:Baltimore, MD
Salary Range:Grade 23
Benefits:An excellent benefit package is offered
Employment Type:Full Time
Department:International Programs
Description:The Program Associate for Asia and the Middle East: Communications, is responsible for coordinating and developing project communications materials, and providing administrative and proposal support to country offices. S/he has 5 primary responsibilities: (1) to provide emergency communications during and after a disaster response; (2) promote the work of the Asia team internally and externally through stories, articles, situation reports, web and social media, publications, and talking points; (3) to support country offices in achieving communications goals through planning, submitting information and visuals, developing presentations and talking points; (4) serve as primary liaison with External Relations department to meet their informational needs; and (5) providing proposal writing support for new AME initiatives . S/he will also have regional and/or cross-regional substantive assignments to undertake and manage.

1. Communications and Visibility

  • Compose and maintain a database of up-to-date project-related documents for the constituents, donors, and other external audiences.
  • Guide country offices in developing and implementing new communications plans
  • Provide capacity development support to country offices and AME team, on communications strategies, communications materials best practices, and emergency communications.
  • Lead AME team in being more strategic in using communications approaches and tools to achieve IPD goals of visibility, expanded project impact, and increased revenue.
  • Compose and maintain up-to-date project-related documents for the board of directors, ER, the Emergencies unit, country offices, and other internal audiences.
  • Provide timely situation reports, articles, press releases and web materials for use during a disaster or complex emergency.
  • Contribute to AME's New Business Development initiatives, serving in research, proposal writing, and review roles.

2. Regional Administration:

  • Serve as Asia/ME's primary point person for communications.
  • Arrange travel (visas, itineraries, letters of invitation, and/or accommodations) for visits to and from the region for staff, board, consultants, and other visitors.
  • Serve as HQ and AME team point of contact for regional and sub-regional workshops and meetings as assigned.
  • Support onboarding of new staff. Provide new employee orientations and prepare orientation manuals, as needed.

3. Teamwork:

  • Actively engage in the development and periodic review and revision of LWR's strategy, policies, procedures, manuals, and guidelines.
  • Actively work as part of the regional team to develop annual operational plan and maintain regular communication and coordination on quarterly team work plans.
  • Backstop the Regional Director, Deputy Regional Director, Grants Manager and Program Associate: Projects, in their absence.

4. External Relations Liaison

  • Support ER in developing materials for relevant campaigns and initiatives.
  • Act as point person for Social Media initiatives of External Relations
  • Represent LWR to constituents, peer NGOs, and church bodies.
  • Be responsible and accountable for engaging US Lutherans effectively in the work of LWR and ensuring that LWR's work in marginalized communities is of the highest quality and integrity.

5. Familiarity and compliance with LWR's safety and security procedures and protocols.

6. Engagement in ongoing professional development.

7. Other duties as assigned by supervisor.

  1. Deep commitment to LWR's core values and ability to model those values in relationships with colleagues and partners.
  2. Bachelor's degree is required.  A graduate degree or the equivalent is preferred.
  3. Two years' experience with an international development or humanitarian agency.
  4. Two years' experience in developing communications materials. Experience with US audiences is required, experience with donors is preferred.
  5. Knowledge of program sectors of Lutheran World Relief (Agriculture, Climate Change, Emergency Response).
  6. Highly proficient in using Word, Excel, Outlook, database, e-mail, and web browser software. Demonstrated ability to learn quickly to use new software applications effectively. Ability to use design programs is preferred.
  7. Excellent writing skills, demonstrate capacity to produce high-quality reports and other documents.
  8. Practical and intellectual familiarity with the specific countries where LWR works.
  9. Demonstrated ability to effectively and efficiently manage multiple tasks and complex logistics under pressure.
  10. Demonstrated ability to work independently (with little supervision), as part of a team, and to accept supervision. Ability to take initiative, anticipate, see tasks through to completion, and prioritize.
  11. Must be able to conduct work in perfect written and spoken business English.  
  12. Outstanding interpersonal skills, ability to be both a team leader and a team player and to work with people of varied backgrounds and different cultures.
  13. Willingness to travel to the region (up to 30% of time)
  14. Experience with and commitment to working in a very diverse workforce.
  15. Familiarity with Lutheranism, church structures, and church members' motivations and sensitivities preferred.

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